The Bug-Free Promise covers reproducible issues that break core functionality on a supported install.
What counts
- A reproducible bug that breaks core functionality
- On a supported install and supported hosting
What doesn't count
- Cosmetic issues and visual nitpicks
- Feature requests
- Custom server misconfiguration or unsupported hosting
- Third-party provider outages
How to report
Open a ticket with steps to reproduce, what you expected, and what happened. Reproducible reports let us fix — or ship a documented workaround — fast.
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